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Costly Care in a Texas Town
A view of McAllen, Texas, from the McAllen hospital. (

A view of McAllen, Texas, June 2008. (Flickr/shainelee; click for full image)

The county around McAllen, Texas, on the Mexican border, has the lowest household income in the United States. And health care costs in McAllen are nearly the nation’s highest — almost double the national average.

Surgeon-journalist Atul Gawande went to McAllen to figure out why. What he found was doctors systematically milking the system — running up fees with a philosophy that put wealth before health.

America is drowning in health care costs. Here may be a reason why.

This hour, On Point: Atul Gawande on American health care costs off the rails in a Texas town.

You can join the conversation. Tell us what you think — here on this page, on Twitter, and on Facebook.

Guests:

Atul Gawande joins us in our studio. He’s a surgeon at the Brigham and Women’s Hospital in Boston and a staff writer for The New Yorker. His most recent article for the magazine, “The Cost Conundrum: What a Texas town can teach us about health care,” appeared in the June 1  issue. He is also on the staff of the Dana Farber Cancer Institute, a professor of surgery at Harvard Medical School, and a professor at the Harvard School of Public Health. He has published two books, “Better: A Surgeon’s Notes on Performance” and “Complications: A Surgeon’s Notes on an Imperfect Science.”

Joining us from McAllen, Texas, is Lester Dyke, a cardiac surgeon in McAllen who has performed more than 8,000 heart surgeries in the last two decades. He is quoted in Atul Gawande’s New Yorker article as a critic of what’s happening in his county.

 
  • http://www.richardsnotes.org Richard

    I’ve been following Dr. Gawande since his first piece in The New Yorker. He’s the clearest thinker and writer on these topics I’ve read anywhere.

    He’d be a natural for Surgeon General in an Obama administration.

  • http://twitter.com/dmclark David Clark

    Definitely. Embarrassingly, I confused Dr. Gawande with the CNN reporter that was nominated.

  • Frances

    I’m in agreement, Richard. But Surgeons General don’t get to practice, and Dr. Gupta is a good choice for a mostly PR related position. I’d love to see Dr. Gawande in a position in which he can continue his good work.

  • http://www.richardsnotes.org Richard

    @ Frances: Dr. Gawande can practice, teach, write articles and god knows what else, he’s an incredibly capable person. Adding Surgeon General shouldn’t be too much of a burden for him ;)

  • david goldenmd

    Supporters of single payer plans such as hr676 understand that the profit motive in both the payment and delivery side must be controlled. Profit motive has a place in selling rugs and cars but the doctor should have his interest in providing good care to the patient as the only goal. the media is ignoring this great plan whereas most doctors, union members and the population want it. The leadership in all these groups lack the will to represent the opinion of their respective members. a It would help if the media demanded the congressional budget office compare the current plans in the senate with hr676.
    At the VA where i work levofloxacin is dispensed for $120 dollars per month. the same drug is almost $1000 per month in the private sector. Controlling profit motive for all is important and the Baucus plan will not do it and neither will Kennedy plan that just looks at the payment side

  • Karin

    Has Dr. Gawande looked at the increase in malpractice suits in recent years, as he studies the trends in number of expensive procedures ordered by doctors? Many doctors feel that they have to order more sophisticated and expensive tests because of the fear of being sued later on for not exhausting all possibilities during an initial visit.

  • Jeff

    I cannot understand how the U.S. is one of the only industrialized countries not to have socialized medicine

    I am Canadian and I get just as good care as an American for less cost and I do not worry about getting sick and going bankrupt.

  • http://www.costsofcare.org Neel Shah

    In candidly discussing the problem of “over-utilization” of health care services in the United States, Atul Gawande points out that “the most important medical instrument is the doctor’s pen”. Doctors are the ones who decide what goes on the medical bill, but often have little idea how the decisions they make impact what patients pay for care.

    There is a growing movement to help doctors become more cost-aware, including a Boston-based nonprofit called Costs of Care (www.costsofcare.org)

    Efforts to curb cost-growth have to start right on the frontlines–at bedsides, during conversations between doctors and patients.

  • Stevanna

    I am horrified,but I somehow knew this. I do not have insurance, I pay out of pocket. Many of the services you have discussed I cannot have because of the cost. I must use common sense and the least expensive ways to obtain my health care. If there were a single payer system I would not change how I keep down health care cost. I do not use an of the new drugs because there are older drugs available to treat my issues and I can have those prescription filled for $4.00 at a number of local drugstores. I have to save money for months to have any special procedures.

  • http://onpointraido.org linda mcintosh

    While reading the New Yorker story, I talked about it with my friend. He thought that patients feel they are getting better care when they actually see the doctor vs when they speak with the nurse (or doctor) by phone. I think that physicians need to educate patients about what needs a visit and what can be handled as well or better outside the office.

  • Ellen

    Why didn’t Dr. Gawande look at models from other countries in his search for medical reform? We don’t have to reinvent the wheel…

  • Cecilia

    I live in Brownsville, TX in the Rio Grande Valley of Texas where McAllen is also located.

    We have poor, uneducated people here who do not like to question their doctors. Many of our physicians are from Mexico, Latin America and other countries that have a “doctor knows best attitude”. Being a partner in one’s health care is not the cultural norm. If you question the doctor you risk getting yelled at. Office staff in many practices are not well educated; not patient oriented. Unlicensed workers in offices are called “nurses”. Patients are treated poorly starting at the front office. Lots of patients have Medicare/Medicaid while many have no insurance. This situation is ripe for fraud. Durable medical equipment companies are a gold mine as are adult day care centers for their owners.

    It’s a mess.

  • Matthew

    The high cost of health care is a direct result of how education & culture affect one another in defining (& distorting) what it means to be a doctor. The advertising & selection process for future healthcare professionals in schools & in the media cultivates & reinforces the assumption & expectation that doctors are supposed to make a lot of money. This culls too many of the worst people that are driven by neurotic greed to become doctors.

    In addition, there are either not enough doctors or, oppositely, too many people getting sick at one time. The solution is to either increase the number of doctors or to decrease the number of people getting sick at one time. Either halves of the solution would decrease the cost of healthcare.

    In addition to a negatively stressful medical school training environment, doctors are overworked so naturally they would feel entitled to more money. There is also an incentive to intentionally keep the relative supply of doctors low which is to keep the cost of healthcare high – so that those that make it can make more money. This is determined by the politics behind education. The downside is that not only do the costs become too high but not enough time is spent with each individual patient.

    Similarly people don’t learn how to take care of their health in school. Rather people are trained to become fodder for the healthcare industry. Bad habits are facilitated and the assumption is taught that problems can be fixed with a pill presented with a white lab coat. Future patients are unwittingly taught from an early age in school that doctors are about treatment rather than prevention.

    The healthcare industry should be renamed the “sickness industry.” This is capitalism at its ugliest.

  • Elena

    I agree 100% with your guest, where we have been approached to “contract” with a physician to provide Physical therapy, which will be billed through the doctor’s office, because the doctors are being trained to stop the “hemmoraging” of funds due to not being able to bill for referrals to Physical Therapy. I believe that this is contrary to stark rules, and yet at AMA conferences doctors are being encouraged to open POP, Physician owned Physical Therapy. I believe that the intent is 100% for profit and to benefit the physician and not in the best interests of the patient or the overall cost of care.

  • Steven Roth MD

    I am a primaty care doctor. I am proud to be a representative of that group. If I wanted to design a health care system that is effective and inexpensive, I would want it managed by people who aren’t profit driven. They are your primary care doctors. All you have to do is look at the what they spend, look at what they are reimbursed, and look at their outcomes. If you need more data you can also look at every other nation’s heatlth program in the world

  • Former General Internist

    I have tried to call in to the show but am not able to get through. I have not read Dr. Gawande’s article but would like to do so. I want to comment on the statement regarding physicians calling patients versus having them come in the office in order to increase revenue. I was a salaried Primary Care Physician and my entire life and career has been built around wanting to serve and help others. That is why I became a doctor. I did not use this described technique of asking patients to return to the office for discussions of things unless I felt that I absolutely had to ask them back in the office for their benefit. (Please note that face-to-face discussions are often better for the patient’s care in order to ensure more complete understanding of the condition, medications, etc.) I called my patients frequently. Calling my patients and speaking with them for 20 to 40 minutes on the phone cost me dearly although I did it every day. Phone calls to patients are not reimbursed by insurers. I had to work supposedly “part-time” (i.e., I was paid for a mere 20 to 25 hours per week of professional work) while I worked 60+ hours per week in reality to support this type of personalized service. Moreover, I spent the time I thought was required to see patients I had in the office. As a consequence, because I was judged by “RVUs” or “Relative Value Units” by the management, a measure of “productivity” or numbers of patients seen, I was not considered “productive” enough. I am not alone in this type of experience as a physician. Our multiple private insurers and the reimbursement system for physician services are what is driving this RVU-based mentality. I am very sad to say that I have decided to leave the practice for a new field unless our health system is reformed.

  • Catherine DesRoches

    I’m very curious about why OnPoint would not have included Jon Skinner, Elliot Fisher, or Brenda Sirovich on the program. It is their work that Dr. Gawande used throughout the New Yorker piece. This is not an area that Dr. Gawande has published on in the scientific literature and he’s not actually an expert on this very complicated topic. He’s really more of a health journalist. The discussion could have been much richer if OnPoint had included some actual experts.

  • Kate

    Unfortunately, medicine in the US has started moving toward a business model. Places like Boston, where there are a number of major hospitals could make the system more efficient and helpful to both patient and staff. Even getting a uniform medical record program online shared among regional hospitals would be a major help. Currently, if a patient comes into the ED of hospital A, hospital A doesn’t know that hospital B did a full blood workup, and neither hospital A or B knows that the patient has been halving his/her dose of a drug perscribed at hospital C…and this is in one city alone. Even if we can’t get to universal coverage…there’s a lot of money being lost in the red tape.

  • Abby

    I hope that Dr. Gawande can discuss Intermountain Health and Medicare incentives for quality vs. fee for service.

    It was my understanding that Intermountain Health was able to cut hospital acquired infections tremendously, and it hurt their bottom line, because they weren’t being paid for readmissions. It was only because of the strong Mormon culture of the institution that they pushed ahead.

  • John

    You must have profit. If there is no profit, no reward, then talented people will choose another profession. Don’t kid yourself. People aren’t altruistic, and that is why communism will always fail.

    Put some burden on the patient. Educate people that doctors DO NOT know everything, DO make mistakes, and need to be questioned.

  • Janet

    I believe that over utilization of tests and treatments exist, but that personal responsibility for one’s health is sorely lacking for many people. As a health care provider,I have seen many people over the years who have never exercised, eat whatever they want, are obese, some smoke or at least did in the past. They refuse to change, and expect health care to diagnose, treat and save them from the consequences, often in a very entitled and demanding manner. This is not to say that those who take care of themselves are always healthy, but they usually have less of the preventible complications.
    As adults, it is difficult to change life long unhealthy behaviors. Current programs that help parents to teach their young children to eat better diets, exercise, and realize that they have some control over their health may be the best long term solution.

  • Victoria O’Neill

    Have had a terrible time with billing practices of the insurance companies, not being able to cross reference with bills from 5 different health agencies. I was in the hospital for not quite 3 days,and the bill, with partial insurance coverage is still over $7,000.00. I am on a fixed income. I watched the Bill Moyers show on Single Payment Health Insurance, and the congress not allowing them to sit in on discussions about health care and it sickened me. This has to be fixed, how can we allow so many people in the richest country in the world go without health care. I have to wait to get a mammogram until I get on medicare because the insurance company will not pay the technician and the person who reads it. The insurance companies should be ashamed.

  • Paulette

    My 92 year old mother lives in McAllen and I have witnessed some of her medical care. Although many people in McAllen are poor and uneducated and would never question a doctor, many are also retirees who have a sense of entitlement to the most possible care, whatever the cost. The doctors are happy to oblige and Medicare or insurance will pay. Does your knee hurt? Get an MRI and arthroscopic surgery. You’re 85. Your knees are going to hurt. My mother has pancreatic cancer. The first doctor recommended a Whipple procedure, which would have killed her and she would have gone along with it if we had not stopped her and made her leave McAllen for a second opinion elsewhere. She returned to McAllen and got chemo and radiation, which have been ineffective. She spends all her time going to doctors and they give her the attention she craves. After she broke her hip at 89, they told her to get used to the idea that she would spend the rest of her life in a wheelchair. Within 6 months, she was walking again, but that was due to her stubbornness and her children’s intervention in finding a new rehab place. After 3 stents were placed near her heart, the hospital staff told me that they would look in on her every 8 hours through the night (no EKG was connected as she slept). We had to intervene again. Not only is the “care” expensive, it is appalling. I live near Boston, but I can’t get her to come here because the doctors in McAllen treat her “as if she were their mother”.

  • Rick Evans

    Dr. Gawande is to be applauded for exposing this outlier full of profligate pigs at the “health care” funding trough. However it misses the bigger point that the entire USA is an outlier relative to the rest of the industrial world represented by the OECD.

    http://preview.tinyurl.com/32j8mb

    We spend almost double per capital what our industrial peers spend. And Boston, where Dr. Gawande practices, has higher average per capital costs than the rest of the already high spending USA. It’s the Boston Bean Pot calling the Texas Chile Pot black.

    The reality is if Dr. Gawande thinks that the so called “reform” about to be imposed on uninsured Americans stands a chance to change the situation he is obviously naive (unlikely) or thinks we are.

    He’s on the record applauding Massachusetts mandatory insurance law which was written largely by the hospital and insurance lobby. Partners Healthcare’s profits certainly have been boosted at the expense of extorted Massachusetts residents. What makes him think doctors won’t game the newly enlarged pool of money people like Kennedy and Baucus want to create at the expense of uninsured taxpayers?

    Finally, was I the only person laughing out loud at the pitiful pharmaceutical sales woman whining about PharMa being singled out as raising the cost of health care? Somebody’s paying for all those two minute national news and primetime TV commercials.

  • http://gillentabor.com james tabor

    I listed to the program just now. At one point, Dr. Gawande noted that putting doctors on salaries wasn’t feasible because “they’d walk out at noon, saying, okay, I’ve done my share for the day.”

    What?!! Outrageous! Can you imagine any other profession behaving, or being allowed to behave, that way? Lawyers? Policemen? Teachers? What on earth makes doctors feel such entitlement. A doctor friend of mine once told me that in their minds, M.D. stands for “Medical Deity.”
    Apparently so.
    I’ve long suspected that the health care crisis’s dirty little secret is greedy, overcompensated doctors. Dr. Gawande appears to have at least partly confirmed that.

  • rick mack

    This is a great topic and a necessary subject. However, this story is not indicative of all physician practices. There are dramatic differences between primary care physicians, (pediatric, family practice, geriatric, and OBGYN), and specialists. For example average reimbursement for an office visit in South Carolina is under $60, regardless of the time spent. The average payment for OB care is $1300. That includes all prenatal visits, delivery (natural or c-section), and follow up visits. In the past 7 years insurance companies have decreased this payment by over 20%. Yet all of our expenses have risen, especially malpractice insurance. Primary care physicians have to see more and more patients just to pay their overhead. These physicians are not bleeding the system, quit the contrary.
    The difference between primary care physicians and specialists is dramatic. With the cost of medical school, many primary care physicians can no longer afford to be in practice.

  • Mike

    sadly it is not that well wont have health care for all but all people in the u.s. be required to have health insurances with high cost and punished if u dont have health insurance like in mass.

    The first things that will be passed is not savings and cheaper health care, but how to get people on and force them to stay with these private insurance companies.

    even know once u have it u cant use it, and it still puts u in debt it is the preception of having it.

    Main reason why the private insurance companies jump on the band wagon with the whitehouse, esp after all the money and capture market they got from Mass. and laws and rules that even if u found cheaper insurance in mass. u still have to pay the state cause it below a certain level the state and insurance companies agreed on.

    even last week in congress they said they wouldnt make it cheaper if it would effect the private insurance companies, and the insurance companies will still make it worth it for doctors to do what your guess stated.

  • Mike

    “even now once u have it u cant use it”

    also to point out that cost in mass has went up greatly even with a 90 something percent of people with it now.

    I hope the doctor can get his word out and some that can make actual decisions willhave fix the problem of the promotion of greed and profit for doctors and insurance compaines instead of smart care and ethical,moral behavior from our providers.

    please dont base your universal health care on the way mass has done it.

  • Rick Evans

    I hate to disappoint you Mike but Gawande considers what Massachusetts did a good thing. At least that’s what I heard him say during another NPR program.

  • mike

    :( , wow that suxs, guess we’ll be taking it no matter what happens.

  • http://NONE Jose M. Vega

    ON YOU PRESENT PROGRAM: I AM ONLY SON, IN MIAMI, MY MOTHER WAS CONSIDERED “DIABETIC DEPENDENT ON INSULIN” BEEN AFRAID FOR HER HEALTH, I TOOK HER TO ANOTHER DOCTOR THAT CONFIRMED THAT SHE WAS NOT NEITHER EVER BEEN A DIABETIC.
    TO HAVE MY MIND CLEAR I TOOK MY MOTHER DOWN TO ARGENTINA WERE I CAN PAY FOR ALL HER EXPENSES AND ALSO I HAVE A DAUGHTER THAT IS A PHYSICIAN.
    AT PRESENT I AM EXPENDING A LOT OF TIME IN ARGENTINA TO BE SOME TIME WITH MY MOTHER AND EXPENDING A LOT OF MONEY.
    I EVEN CALL THE FBI, SOMEONE SAID THEY WERE TO CALL ME BACK, NOBODY CALL.

  • Putney Swope

    Obama seems ready to endorse a system like we have in Massachusetts. President Obama said that he was receptive to Congressional proposals to require every American to have health insurance and would make employers offer it, but he said there should be exemptions for people who cannot afford coverage and for small businesses.

    – from the New York Times, Wednesday, June 3, 2009

    http://www.nytimes.com/2009/06/04/health/policy/04health.html?hp

    This is not a good thing. Unless we have a good solid national health system nothing is going work. The insurance corporations will just keep on ripping us off and the system will collapse, just like GM.

  • Putney Swope

    The Massachusetts plan is not working, it’s imploding as I write. We can’t sustain the cost and the premiums keep going up. It’s a real scam if you ask me.

  • martin

    hi.
    great show. i am a physician and i see the behavior of which you write. what are the legal and ethical obligations we honest physicians have regarding the reporting of those who treat patients solely as a cash cow?

    thx.

  • Stephen Child MD

    Great topic. Just as it was 30 years ago when first described by John Wennberg at Dartmouth!!

    The goal of “managed care” was to require patients to see, or at least give a “referral” for any patient to see a specialist. This experiment worked for a while but is failing primarily because patients don’t want to be restrained. I have many patients who push to have every test and see every specialist.

    You miss entirely the point that the under-reembursed primary care is dying off. New doctors are not chosing Internal Medicine, Pediatrics, or Family practice but instead the higher paid specialties. Primary care docs are routinely cheated by our “system” Why are doctors the only experts that aren’t paid for their telephone advice?? Yet I can be sued if someone alleges that my FREE advice was bad!

  • david

    I would like to see a law passed requiring people to buy medical insurance. It should not be a matter of choice anymore. Too many people are using a service but don’t want to pay for it.

  • Isernia

    We have doctor friends in both the U.S. and England. The difference in their lifestyles is enormous. The English doctors are middle-class, not much different than other highly-educated professions. In contrast, our medical friends in this country who are specialist seem to live in another stratisphere…three homes, boats, world vacations, art collections, etc…closer to hedge fund managers than say professors. Bottom line is this “wealth over health” group give no better medical care than their English counterparts. In fact, the latter offer more personalized, common sense care for their patience. The outcome? Just compare the mortality rates for countries with socialized medicine to our own for-private system and the result is clear – they live longer!

  • JJ

    1) I don’t have Medicare. I sometimes have insurance through my husband’s work. Frequently, private insurance makes my doctor waste his time pleading with them to provide minimal good care.

    2) I’ll bet that there were whopping co-pays that accompanied what Medicare paid to the doctors and hospitals. The patients could probably NEVER pay all these unnecessary costs. Trying to do so would keep them paupers and just make more candidates for these vultures to get more Medicare/Medicaid money in their own pockets.

    YES we need single payer health care!

  • Warren

    Having read some of the comments and being a lifelong skeptic, I am concerned that Dr. Gawande’s observations will be misused by those who oppose health care reform. What I see here is that McAllen is a place where doctors who are interested in a profit motive have congregated. Apparantly El Paso ran them out, or more likely, they saw that McAllen was a place where they could make more money. I suspect that doctors whose first language is Spanish see this as a refuge for them where they can get patients that will do what they say. Could be similar to Miami. But my main point is not that these are bad doctors because of their conceivably poor English language skills but that the existence of the poor practices of these doctors in McAllen should not stand in the way of a new system, which may not be perfect, that covers more people. I see this report as being misused by those who oppose health car reform similar to the “Harry and Louise” commercials. I say reform first and fix it later. The present system cannot be worse that what will come later. I’d like to hear from some of the experts that Dr. Gawande relies on mentioned above to see if they have the same take on the situation that he does.

  • Gordon Bleil

    I found the discussion heartening. I have been trying to get my small town to work toward some of these same goals of team work toward quality and look forward to changes in the overall health care system to help accomplish that. I was given some hope that we can implement this kind of change at the grassroots level. For a year or so I have been less optimistic – telling those who ask that American Medicine is going to have to completely disintegrate before it gets fixed. Now I am thinking there might be hope.

  • Cheryl

    I only listened to part of the show, but question whether Medicare has “nothing” to do with the cost of medical care. My private insurer pays for two days in the hospital after major abdominal surgery (C-section). Yet, my in-laws, who are in their 80′s and are good people who listen to their Dr.’s, invariably have hospital stays for “tests”, with little resulting afterwards, and their stays always seem to last 7 days. Call me cynical, but I assume that the Medicare plan pays for 7 days in the hospital. They also have 4 physicals per year. This is clearly Dr.s taking advantage of the system (for their own income purposes) which the taxpayers support. How many children could get one physical per year if we weren’t paying for 4 physicals and excessive hospital stays for folks in their 70s, 80s, and 90s? Where are our priorities? Unfortunately, 4 year olds don’t vote, and don’t have AARP behind them.

  • Arthur

    As a physician practicing at an academic hospital in Boston I can agree that some physicians do perform procedures or order tests in order to generate income. However, most do not. Focusing on the unethical practices of of a minority of doctors is a distraction from the major factors driving health care costs: a parasitic insurance industry, a bloated regulatory compliance bureaucracy, and obscene salaries of administrators. CEO’s of major “non-profit” Boston hospitals earn well over a million dollars per year. The non-profits are certainly profitable for those who run them!

  • Primare Care Physician

    As a primary care physician, as I wield my trusty pen to write orders which generate healthcare costs, I intuitively consider 5 factors:
    1) What is medically appropriate/necessary?
    2) What does the patient want?
    3) What will the patient’s malpractice attorney expect to see done if I were taken to court for unlikely events outside of my control?
    4) What are the financial costs to the patient/society?
    5) Will I make enough money to stay in business and continue to employ my office staff?

    In order to solve the healthcare crisis, 3 of the factors need to be modified by:
    2) Stop direct-to-consumer advertising by pharmaceutical companies. Start Health Savings Accounts where patients pay a meaningful percentage of their bills and get to keep a small percentage of the money that’s left over each year. Patients need to have more “skin in the game.”
    3) Malpractice reform to limit frivolous law suits and excessive damage payouts.
    5) Pay less for expensive procedures. Pay more for quality care and good outcomes. Pay me for managing the health of my age/gender/illness-adjusted population of patients. And get rid of unpredictable and stupid billing rules that require exhaustive unnecessary documentation.

  • Jonathan Blaze

    I have been saying this forever. Physician greed is what killed health care. The AMA and other lobbying groups used the government to prevent the opening of medical schools in the 80′s and 90′s. Why? Because the less doctors that there are, the more the can financially RAPE the public at large. Because of this, our health care system is broken.

    PHYSICIAN GREED KILLED HEALTH CARE.

  • Rob L.

    “You must have profit. If there is no profit, no reward, then talented people will choose another profession. Don’t kid yourself. People aren’t altruistic, and that is why communism will always fail.”

    Doctors receive a government granted monopoly on the practice of medicine. Medical school slots are limited. Immigrant doctors must go through rigorous testing. Now all these probably increase quality of care. But they also restrict supply – to the point where a Doctor can make a very comfortable income and still put their patient first. Doctors that abuse their protected profession status by putting profits first are abusing the social contract that make their high incomes possible in the first place.

  • Elva

    Reading that article on the high medical costs here in the Rio Grande Valley is not surprising. I moved back home 5 years ago and it really caught us by surprise. It is true that most people here are uneducated and poor. These people will sit at the doctors office all day waiting to see the doctor even if they have appts. They don’t complain even when they are mistreated by the staff. The staff are mostly untrained people who have no training and little respect for the elderly. I have found out that you have to make some decisions about your health problems even if the doctor says otherwise. For most of these people, it would be difficult to get a second opinion because of lack of money or like me, insurance will not cover for second opinions.
    The fees are so expensive that you
    either save up for that procedure or not do it at all. In this bad economic times, sometimes that is the only option. It is time for healthcare to be revamped. However, to say that all the doctors are money hugry is not fair. I am blessed with a good doctor here in the Rio Grande Valley. He is a good listener and keeps his appts with his patients. He also tries to find
    the problem of your health concern w/o going thru all this expensive
    tests. When he does have to do that, he tries to help you find a dr. who will take care of the problem w/o too much hoopla. I think even he is finding that to be
    a harder thing to find.

  • http://npr.com kent

    As a primary care physician, I truly doubt that the vast majority of physicians are running up our health care costs in this country. Our out of control costs have 4 major contributors: the pharmacy industry and the insurance industry are obvious culprits. But technology also plays a role (just because we “can” do a test/procedure, doesn’t mean we “should” do a test/procedure). And patients are the other component, whether that be in their lack of healthy lifestyles which contribute greatly to disease processes or their expectations for “more” health care. The fact that over 50% of health care dollars are spent in the last year of life neccesitates us to start making some decisions, again about what “should be done” as opposed to what “can be done”. We need to ask what is the cost and what will be gained. Our health care system also needs to change to invest/compensate primary care for prevention and early disease management, rather than trying to play catch up with much more expensive/intensive specialist care late in the disease process. Until these issues are addressed by health care leaders and congress, little change will be possible to rein in current expenditures.

  • Richard C.

    David says people should be forced to buy insurance because “Too many people are using a service but don’t want to pay for it.” Here’s a clue: If you don’t have insurance you pay MORE than what the insurance would pay on your behalf, even if you ask for and get a “self-pay” discount.

    I took a quick look at Dr. Gawande’s column in New Yorker, hoping to find a chart or table to support his statistics. Nada. Frankly, problems in health care notwithstanding, his thesis sounds like an example from “200% of Nothing” or “How to Lie with Statistics.” Let me restate it: Per capita Medicare costs in McAllen ($15K/yr) are twice the (overall) national average of $7.5K/yr. OK. Does anyone not expect Medicare costs to be above the average? Remember that Medicare is paying to treat us geezers, who, unfortunately, seem to be susceptible to a bunch of diseases that are rare in young whipper-snappers. Let’s see a chart of the Medicare cost averages from a variety of cities. What’re the one-sigma values? Is it a broad flat curve or narrow band where McAllen’s $15K would be out at six-sigma? His Mayo example is probably a red herring: Mayo is a global health resource, not a simple community medical center. Actually, it isn’t clear what Gawande’s $6.5K means there. Is that for Medicare beneficiaries in Rochester? The average annual bill for a Mayo patient? The cooperative team medical care sounds nice, though.

    HMOs: Over time I’ve heard a lot of bitching about HMOs. I had coverage (employer paid) through an HMO for several years and thought it was the best care I’d ever had under any of the plans the company had contracted.

    BTW: If anyone has info on how the countries most similar in size to the U.S. — China, India and Indonesia – do their universal health care, please post it. Remember, California alone has a greater population than Canada.

  • Alex

    I live in the US, and I work in the medical field. My sister has been living in Spain for over 8 years and I am horrified to see the care they have in their socialized system. Some examples she has experienced are as follows, just to name a few:
    1) She was admitted for observation over the weekend while suspected of having an ectopic pregnancy (this can be an emergency), without having an ultrasound. The plan was waiting for it to rupture to send her to surgery because there was nobody to do an ultrasound because it was friday 3 PM and all radiologists were already gone for the weekend. In the US she would have had an ultrasound and the question answered in 1 hour. Of course, if docs cannot get sued in a socialized system, why would they care providing a fast and accurate diagnosis?
    2) She has a daugther with rheumatoid arthritis and had to wait 6 months to have an MRI in the only hospital that was available to do it in a young kid. She flew to the US and had the MRI done next day. Note that she is instructed and educated and had struggle with the system; imagine what would happen to an noneducated, poor patient…..
    3) She lives in a town with a population of about 100,000, 30 minutes from Madrid; there is no emergency room or surgical facility!!! If she has an emergency or urgent consult, they have to go first to a “general doctor” in local “offices” that do not have emergency, x-ray or laboratory facilities. These are usually crowded, doctors are usually not well prepared and not motivated, and if anything “medium tech” (such as an appendicitis) would be needed they are transferred to the general hospital downtown where they are treated in a very “impersonal” way.

    Of course this is cheaper than American Medicine, but is also poor quality of care. Is this what we want?

    Let’s not be idealists. Motivation is everything in life. If docs are not motivated (they are not well paid and cannot get sued) they would not care as much as they should.

    I could go on and on for a while, but my conclusion is that we cannot get good and cheap at the same time.

    Another thought is that we, Americans, have a different mentality than Canadians and Spanish. We are more demanding. We expect faster and better service. If we don’t get it we complain, we sue, etc. Forget about complaining in a socialized system. And get ready to wait………….

    It’s easy to claim all the theoretical benefits of socialized medicine when we are enjoying the real benefits of the best medicine in the world that we have in the US. Everybody talks about the health care crisis, but over 70% of patients that have private insurance are happy with it. Uninsured patients are not denied emergency treatment in any hospital. Many counties have indigent funds that provide coverage for nonemergency services.

    I’m sure none of us would go to Spain, Sweden or Canada to have a cardiac surgery, but thousands come every year to the US to have surgeries and other procedures.

    I propose to all who claim for a socialized system to travel to any of these socialized medicine countries to have medical services so you will realize what you are willing to loose here in America.

  • http://twitter.com/chukwumaonyeije Chukwuma Onyeije

    This is a very informative and sobering assessment. It is also critical to a proper understanding of the nature of our health care crisis. The issue is not necessarily physician greed but rather built in incentives and modes of practice which facilitate overutilization.

    The other problem is changes in the nature of medical school education…

  • Rick Evans

    @Richard C.,
    I agree with many of your observations. However, comparing the U.S. to China, India or Indonesia is an apples to oranges comparison. A valid statistical sample is drawn from economically similar populations.

    The bar graph in Exhibit 1 http://www.kff.org/insurance/snapshot/chcm010307oth.cfm
    is the right comparison to make.

    While Canada’s population is a fraction of ours the population of the OECD population exceeds ours.

    Finally, Gawande is comparing behaviors of physicians and not patient populations. During the show he points to another town in Texas with a similar population with much lower costs but very good care.

  • Marc

    We have a system where the providers (docs) control both the supply and the demand. So, they tell a patient what services they need and then supply it (or get a cut from the supplier). And one group of payers, insurers, challenge these services from the outside and at their own peril (i.e. lawsuits).

    This system is not even close to running health care as a business. However, given politics, how the cost of health care is making business noncompetitive, and other factors, I can’t see us moving towards any form of capitalism for health care.

    Some form of national health care is probably required. But it’s scary to think of politicians, who are indebted to lobbyists, having even more influence than they have today. We could have anticipated the current problems by looking at where the money was coming from. Can’t we anticipate future problems by looking at who pays those who will be put in charge of this?

  • david

    Richard C. – Medicare is being destroyed by the seniors that use it…look at those silly “scooters”..do you really think the taxpayers should buy grandma a scooter? or just pay for major medical care…I watched my parents use medicare like there was no limit…I lived in japan for 12 years..traveled throughout Asia…Japan has both private and public medical care…but YOU HAVE TO BUY INSURANCE..and they have people that TRACK YOU DOWN IF YOU DON’T PAY…as witnessed by a recent high level gov. offical who was not paying…China has public but it’s bare bones..you have to tip the doctor if you want care…otherwise you BUY MEDICAL INSURANCE or go to a PRIVATE CLINC. One good country was Thailand..they have very good public hosptials…but still have a private medical insurance market too…so for the USA a combination of both would be best…BUT YOU HAVE TO PAY…nothing is free…and Medicare needs to cut out the fat and just pay the major medical bills..forget the scooters…

  • Putney Swope

    “Start Health Savings Accounts where patients pay a meaningful percentage of their bills and get to keep a small percentage of the money that’s left over each year. Patients need to have more “skin in the game.”

    Really? more stake in the game you say? I think that the fact that about 60% of people filing for bankruptcy in the past year did so due to medical bills. I don’t know “Primare Care Physician” about you but how much more of a stake do want us civilians to have here?

  • Putney Swope

    It’s wonderful that some of the people posting here will use the worse examples of National Health Care such as Spain’s or Canada.

    How about we look at Switzerland, Netherlands, France and Germany or Taiwan for that matter to get a better idea of how to redesign our failing health care market. We do not have a system, we have a market and that is the problem it’s run by for profit insurance companies and pharmaceutical companies. Lets also not leave out the lawyers in this mess.

    I’m not against having private insurance companies, I just think they need to be regulated and costs need to be controlled as they do in Switzerland which I think would be a good model for the US.

  • Ellen Dibble

    I just heard Newt Gingrich on Face the Nation saying that a national public health insurance option would drive the insurers out of business. What on earth? Even with Medicare, there is Medigap. And there will always be noncovered “essentials,” like glasses, dental care. This show came to mind, and questions about profit/nonprofit and issues “the people” need to address, hopefully with some informed insurance people (do they “hole up” in lobbies in DC?).
    The issue is how to ease the specialized costs (non basic, non-emergency, non childcare), especially the outrageously costly newest developments, under the aegis of private insurers (oh, they are there anyway for now), while taking those aspects we consider rights (we offer emergency care to everyone anyway) and making sure there is a government option that doesn’t get carried away with profit potentials.
    If I want genetic coverage, or special reproductive services, or coverage for preventable diseases, or for problems that nonmedical care would tend to (diet and exercise come to mind), then I need a medical-gap plan. And if I want that medical gap plan to also provide the basic services, I can opt out of the government plan for a tax rebate of X amount. The idea that a cure is available and my plan doesn’t cover it forgets that 20 years ago, that cure wasn’t available at all.
    Now insurance will fork over a lot of money that yields a great deal of profit (both to the insurer and the provider; this show certainly details that), while there is no motive to get information out (and privacy laws that make useful information sharing, certainly among patients, unlikely) on less costly cures.
    A for-profit insurer wouldn’t zero in on many efficiencies without non-profit competition, I think. But a non-profit option I think would have no business covering a lot of medical miracles people want. Is Viagra vital, a must-provide, but not crutches for someone with a broken leg so he/she can get to work? Is extending life (liver transplants come to mind) a national right, while other (less dramatic) care that enables more productive quality of life less so? You can live another two years, but those you do live will be with a ball and chain of this or that condition?
    Insurance options should let us choose.
    Nowadays, if you are paying twice as much for insurance as you are for rent, you probably fight for that Viagra. You probably say that for this price, I want the moon.
    Where do the private insurers pick up, where does the national right to care stop?

  • Jonathan Blaze

    It is the corrupt medical industry who is responsible for these shortages:
    http://www.usatoday.com/news/health/2005-03-02-doctor-shortage_x.htm
    They manipulate the supply of doctors, creating shortages so they can keep financially raping their patients.
    The medical industry is a scam, and doctors are nothing but crooks who send patients into bankruptcy while buying more vacation homes and Lexus SUVs.
    Do no harm? Think again.

  • Former Primary Care Physician

    I want to dispel some of the misinformation regarding physician pay here. I am saddened by the news of some physicians who are more profit-minded than others. However, I can assure those who read this that most of us are not motivated by profit. If we were, we would have gone into Finance/ Banking, not Medicine. I trained for a full 7 years after completing my 4 year undergraduate degree to become a General Internist. That makes 11 years after high school just to begin a job. For at least 4 of those years I was awake approximately every 4th night, often for a grueling 36 hours straight and others with only a few hours of sleep. And yet, my training as an Internist was still easier than that of my surgical colleagues. During my duty hours I ran between patients, some dying in front of me despite my best efforts. I dreaded the 2am code pager call when I would race to the bedside of someone turning blue and have to take charge of resuscitation efforts. I spent countless hours poring over medical histories and exams and reading. I loved my patients. That is why I did what I did. I sacrificed my youth to be in school and in the hospital for this. Once I completed my schooling I had over $100,000 in loans to repay. I did not come from a wealthy family. I have worked for 5 years now. I am forced by administrators and insurance companies to work in a factory-like atmosphere seeing patients every 15 minutes with the constant threat of a lawsuit that could take away my little savings and career if I were to miss something in that 15 minute encounter or if a patient simply feels like suing me. This factory-like job reminds me of the jobs I had working in restaurants as a teenager, but now I have a lot more responsibility. I still have $20,000 in debt and no children even. My actual salaried wage when I was working in my last job worked out to around $35/ hour. I did not go into Medicine to become rich. I drive a Honda, not a Lexus. I worked many, many hard hours to get to where I am. My surgical colleagues worked every other night for 5 to 7 years sometimes to get to where they are. They deserve a $500,000 salary, far more than a manager who pushes paper all day and has had only 2 years of extra schooling after an undergraduate degree to get to where they are. I am not asking for your pity or sympathy. I am asking for your respect and not to be accused of unethical intentions. I am leaving the practice of General Medicine now primarily because of the lack of autonomy in my professional practice. I simply cannot stand the fact that I am not allowed to sit with the patients and give them the time they need for the best care. It is heart-breaking for me since I have put so much of my life into this ideal of being “The Doctor.” Younger physicians and medical students see what is happening in Primary Care and they are smarter. They will not be joining General Medicine in its current form. If they are already in medical school, they will choose those specialties that offer a better lifestyle and ability to pay off loans and have security for the future. I don’t blame them. I implore anyone who is reading this to try to understand the training a doctor actually goes through. I had no doctors in my family, so I did not know what it is like. There are many very hard jobs out there. I know that. It takes more grueling training time to become a practicing physician than many other professions, however. Please don’t forget that when you are writing about doctors’ intentions. If I were a “crook,” I would have taken an easier route.

  • Jonathan Blaze

    Sorry former PCP, but there is no career choice which absolutely guarantees a six figure salary besides medicine. You may work hard to get there, but once you do, it is EASY MONEY with LITTLE WORK.

    The whole “if I wanted money I would have gone into finance” is a crock argument. Finance and banking are not guaranteed 6 fig salaries and you don’t have job stability as you do in medicine. There is no comparison. In America, MEDICNE = MONEY = RESPECT. This is why people do it.

    As for all the time it took, face it, Residency is nothing but PAID TRAINING. Don’t expect such sympathy because of that. You got paid to learn. Not many jobs will offer years of paid training.

    And please stop complainig about loans. You can usually pay those off within the first couple years of financially RAPING your patients

    I know many doctors, residents, and med students. While they love to complain, just like you do, I can get them to admit that they have it GREAT –> overinflated salaries with flexibility and manageable hours.

    Your industry is CORRUPT, thanks to the AMA and other organizations which work HARD to LIMIT the supply of doctors.

    “Do no harm” is a crock. Medical bills RUIN PEOPLE’S LIVES so doctors can maintain their hedonistic lifestyles.

  • Ruben Zamora

    I will be brief; I hail from the Rio Grande Valley, know the people and the medical profession; also spent 29 years in healthcare sales. The malady in this area is the same one that afflicts other areas of the country: a lack of accountability and poor enforcement of the laws in place. People here are sicker and there are some opportunities for better education but there is NO reason for this to exist. The current situation is a perpetuation of a culture that has existed for many years and until we, collectively, demonstrate the cojones to put a stop to this, we will have many “Gawandean” articles with the same theme in the future. Let me repeat, the solutions suggested apply to most areas of the country!

  • http://gather. brennan

    I grew up in california “beanerville” and culture, is based on LOCATION! and “prime case” relief . circulation of aliens [average european-americans"]

    my grandpa was a 3rd gen doctor in milwaukee wi , who “never raised his rate$” and was confident with basic german and french language skills to help most all, in ’70s or 80′s spanish overcame immigration “Standards” exchange students often went to “latin amer” not euro-lingual standards…

    mani-”festering” destiny may need a critical medical quantification to prevent defeating ourselves. and fooling ourselves by-proxy!!! location, youth, beliefs , subtrafuge , sweet conspiracy. make ones own culture rise above THE LOCATION!!! OF FOLLY!!! UN-REALITY by-PROXY . microscope sociological intervention, unbelievable , salvation quick quiet. location is fixable, but shameful to take flight without wit-hout WINNING and proving you are good enough and heroic to leave for heavy culture [YOUR CULTURE! that is definately the fix! but seems awkward to even think about, cultural normative values and provable statistics, and historic new-amer-bastard...FAMILY-"COP OUT",=irish/Eng...X...euro=Amer! soc-econ, class GEOGRAPHIC INTERVENTION....invisible pathogen of fundamental normative solution and perfect flow [exchange 1% quantified teens] and manifest destiny vs “THE child left behind” assure mental “”fair-play!!!”" health in love not by destiny but geo-science, poli-geographic CULTURE VACCINE!!! by-proxy, 1% effects, affects, offects, infects, insects??? “rats”? it’s a jungle in latin-U.S.A. where, who, when, why, $$$HOW, teen, cultural normative value, location most critical PREVENTION OBLIGATIONS…$,i.Q.phy$eek…. zen in atlantic? hari-kari?
    writing on the wall’s, is for the bravest of readers only! to find civil societal , peace that has no conspiracies bigger than the “stereotypical gods”[quetzal] , obligation to prevention A.N.N.Y.T. is a fundamental quantification adaptable to both ocean regions of u.s.A. [“P.O.W. victim of cultural location of theoretical confrontation; 1% that must go! at YOUTH TEEN!!! emotional norm.:,. high quality case studies . very effective intervention A.N.N.Y.T…. Dr. Doogy Hauser MD, Boy genius!”go!”

  • http://gather. brennan

    if you don’t think about it fundamentally and “prevention-quantification=wise”
    then you’re just begging for pills or $$$,

    but we have diversity and “”"geographic”"” options!!! for our critical youth and invisible pathogenic REGIONAL NORMATIVE VALUES. Historic mentality/rationalization and intellectual grappling of medicine/socialization by-proxy of geographic location and HEALTHY….. EXCHANGE STUDENT PHILOSOPHY . LIVE SOMEWHERELSE as a teenager and weave the fabric of civil society. but help the lost normative teen FLIGHT “man. dest.”loophole! , prevention location, family exchange-student teen :,NO!$$$ ; :culture kryptonite!!!

  • Bob

    What “surgeon/author Dr. Atul Gawande” provides is an inaccurate, non-scientific diatribe based upon misleading data. His primary hypothesis centers on the following statement: “Nevertheless, if you have the patience to pore over nationwide Medicare data…In 2006, Medicare spent fifteen thousand dollars per enrollee here, almost twice the national average,” Gawande notes. “The income per capita is twelve thousand dollars. In other words, Medicare spends three thousand dollars more per person here than the average person earns.”

    AND THIS IS EXACTLY WHERE Dr. Gawande is misled, and carries forth with a cacophony of error.

    Nowhere in his article does he address the “Winter Texan” aspect of Healthcare provision in McAllen, nor how this fact skews the Medicare data upon which he bases his over simplified analysis. The fact that each winter McAllen sees a near doubling of its Medicare age population certainly accounts for this differential. Maybe in his next analysis, he could understand the data before jumping to his predetermined conclusions.

    It is no wonder that Dr. Gawande seems to favor the non-scientific literature, and “Imperfect Sciences”.

    He also failed to disclose his conflicts of interest relating to his personal bias for Clinton Era socialized healthcare.

  • http://www.kindredhomecare.com home care

    While we are discussing about topics relevant to Costly Care in a Texas Town | WBUR and NPR – On Point with Tom Ashbrook, If you are picking a facility to get a loved one, you need to make certain that the residents are healthy and very well cared for. The price of these facilities could possibly be higher, and there really should be indications that the money is going back on the patients and getting utilised to advantage them, not to mention advance the facility.

  • Charlotte

    Bob, do you live anywhere near the border with Mexico, or have you lived near the border in the recent past?

ONPOINT
TODAY
May 23, 2013
In this 2010 photo, a sign announcing the acceptance of electronic Benefit Transfer cards is seen at a farmers market in Roseville, Calif. (Rich Pedroncelli/AP)

Congress says food stamps are costing the country too much and debating big cuts. One in every seven Americans is using them to eat. What’s going on?

May 23, 2013
In this 2011 photo, U.S. Navy sailors participate in intense 10-minute workout intervals. (Mass Communication Specialist 2nd Class Michael K. McNabb/U.S. Navy)

Rock-hard bodies in a fraction of the time. We’ll look at the 7-minute workout and the promises of high-intensity exercise.

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May 22, 2013
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After Oklahoma’s giant twister, does Tornado Alley need to change the way it builds and lives in the age of superstorms?

 
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Apple CEO Tim Cook is sworn in on Capitol Hill in Washington, Tuesday, May 21, 2013, prior to testifying before the Senate Homeland Security and Governmental Affairs Permanent subcommittee on Investigations hearing. (J. Scott Applewhite/AP)

Apple in the hot seat. Lawmakers say the company dodged billions in taxes on overseas profits. We’ll look at the world of off shore tax escapes.

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Is American Coming Undone?
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Wednesday, May 22, 2013

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Switching Shows For Our Second Hour Today
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